The Corrections Ventline Email Service

Years ago, from 2005 to 2013, Desert Waters offered the Corrections Ventline 24/7/365 phone hotline and email service to corrections staff and their families.

Given all that is going on in your world with the added and extreme stressors of COVID-19, we decided to bring back the email arm of the Ventline, in order to provide one more resource to support staff and their families during this season of extraordinary challenges for corrections employees. We plan to make the Ventline email service available through the end of year 2020, at which point we shall review the use of the service and re-evaluate offering this service.

Why The Corrections Ventline

Working in corrections settings can be highly stressful. And the ripple effects of work can linger and affect your home life. Sometimes you and your loved ones need a place to vent anonymously and confidentially. At other times you may need emotional support or encouragement. Or you may want to be “heard” as you problem-solve about a challenging situation. Through the Corrections Ventline, we at Desert Waters want to offer you a compassionate listening ear as you share your feelings and thoughts with us, or as you explore options.

How It Works

At this time the Corrections Ventline is an email service offered to corrections staff (institution staff–custody and non-custody, probation, and parole) and their loved ones. We do not ask you to share you name with us or other identifying information, and we keep your emails confidential

To access the Ventline, write to us at Our goal is for us to reply to you within 12 hours of receipt of your email.


When identifying information becomes available/is provided to us, we are mandated to report child and adult abuse, and danger to self or others.

What the Corrections Ventline Offers

Anonymity (to the degree afforded by the Internet); confidentiality (with the limitations stated above); specialization in corrections staff’s concerns; supportive listening; respect; encouragement; empathy; caring; exploration of options, if relevant; referrals to resources when possible and relevant, include crisis hotlines; prayer support, if desired.

PLEASE NOTE: The Corrections Ventline does NOT constitute behavioral or medical health assessment or treatment, and it should never be used or regarded as a substitute, alternative, or replacement for diagnosis, professional advice or treatment.  We urge you to consult a behavioral health provider or physician/medical professional for diagnosis and/or treatment of your symptoms or medical conditions.

By using the Corrections Ventline service you acknowledge that you understand that this is not a behavioral health or medical service in any professional sense. By your use of the Corrections Ventline email service, you also agree to indemnify and hold harmless DWCO, its board, staff, and volunteers for any liability arising from any loss, injury or damage to or by any person or property, however caused, thought to result from the use of this service, including but not limited to information you obtain by asking questions, by exploring your situation with us, by questions posed by us to you regarding your situation, by receiving suggestions or referrals, or if we contact law enforcement when identifying information is provided to us regarding child or vulnerable adult abuse, or danger to self and/or others.

Support DWCO’s Challenge Coin Fundraiser and DWCO Cap Fundraiser for the Ventline!

Desert Waters is raising funds in order to provide the Corrections Ventline service to corrections staff (active and retired) and their family members at no charge.

If you do not wish to receive any of DWCO’s fundraising merchandise, but still want to make a monetary, tax-deductible donation to DWCO, you can do so HERE, using a PayPal account, or a credit or debit card.