Skillful Conflict Management

Corrections professionals are frequently confronted with high-stress situations that can arouse frustration and anger, possibly resulting in verbal or physical conflict. The way corrections professionals respond to such situations is critical, as it may make the difference between a serious incident being averted or not. This course presents material on the function and types of anger, thought patterns that fuel anger, an introduction to the neuroscience of anger and aggression, cognitive self-management skills to de-escalate one’s own anger, and interpersonal skills to de-escalate others’ anger, including communication skills and problem-solving skills. This is offered as a 7-hour course or as a 4-hour course.