Skillful Communication

Skillful Communication

The style and content of verbal exchanges and the accompanying attitudes are correctional staff’s most critical tools when interacting with justice-involved individuals and other staff. Skillful listening and communicating can help increase others’ motivation, work performance, team work and problem solving. This workshop teaches active listening skills, assertive communication, problem-solving strategies, and communication tools of high-performance teams. This is offered as a 7-hour (all day) course.

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